What to do if there's no phone line at your new home for broadband?
If your new property doesn’t have an active phone line, don’t worry—our team will identify the issue and arrange the installation of a new line if needed. This might add a bit of time to your broadband setup, but we’ll ensure everything is in place and ready so you can enjoy a seamless transition to your new home. We’ll handle the logistics and keep you informed throughout the process, so you’re never left without connectivity for long.
For more: https://www.v4consumer.co.uk/what-if-theres-no-active-phone-line-in-my-new-home